Webhook troubleshooting
Fix TradingView webhook failures on HexTrade — alert not firing, rejected platformType, wrong accountId, and symbol mapping.
Most failed webhooks are one of five things: the alert is off, the JSON is invalid, platformType is wrong, accountId does not match Accounts, or the ticker is a CFD name on a futures account.
You need an account to read execution logs: sign up. Pair page: TradingView webhook automation.
Checklist
| Symptom | Fix |
|---|---|
| Alert never fires | Strategy must be on the chart and the alert must stay active |
| Alert fires, no order | accountId must match Accounts exactly |
platformType error | Lowercase slugs only (tradovate, projectx, rithmic, ninjatrader) |
tp / sl ignored | Values are ticks, not dollars |
| Broker reject | Balance, session hours, or prop-firm rules |
| NQ on a CFD account | Send NAS100 — see Symbol mapping |
Still stuck
Do not paste your webhook token in Discord. Regenerate it on Accounts if it leaked.